Vision 1000 FAQs

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Vision 1000 – General

What certification is available for the Vision 1000?

Type Certificates (TCs) that currently include the Vision 1000:

  • Airbus Helicopters AS350 (Standard)
  • Airbus Helicopters EC135 (Standard)
  • Airbus Helicopters EC145 (Standard)
  • Airbus Helicopters EC175 (Standard)
  • AgustaWestland AW139 (Option)
  • Piper Archer (Option)
  • Piper Seminole (Option)
  • Piper Seneca (Option)

Current FAA Supplemental Type Certificates (STCs) granted:

  • Bell 206 (206B, 206L1, 206L3, 206L4)
  • Airbus Helicopters AS350 (AS350B1, AS350B2, AS350B3, AS350BA)
  • AgustaWestland A109 (A109A, A109II, A109C, A109E, A109K2, A109S)
  • AgustaWestland A119 MKII
  • Diamond DA-40 F
  • Cessna 172 (Variants)

International STCs granted:

  • Airbus Helicopters AS350 (EASA)

International Recognition of FAA STCs:

  • Airbus Helicopters AS350 (Canada, Brazil)
  • Bell 206 (Canada)
  • Airbus Helicopters AS350 (Russia)

STCs estimated to be granted/recognized soon:

  • Bell 407

What does the Vision 1000 cost?

The Vision 1000 is priced very competitively and includes complimentary software for configuration, replay and memory extraction. For pricing information, please complete this contact form or email us at sales@appareo.com.

How much time is required to install the Vision 1000?

Installation only requires about a day of aircraft downtime, does not require any special tools, and only requires aircraft power and ground connections with an optional intercom system connection to record headset and ambient audio.

What about pilots who don’t want to be recorded?

Your organization should clearly communicate how the imagery, audio and flight data are going to be utilized. AS Web Analyzer, Appareo’s Flight Data Monitoring (FDM) application, uses only the GPS/IMU (Inertial Measurement Unit) data recorded by the Vision 1000 for flight data analysis. Imagery and audio data are not uploaded onto (or archived on) the ALERTS server. Additionally, the SD card only retains the most recent four hours of imagery and audio data recorded, after which this data is overwritten on a continual loop.

With most installations, the field-of-view is focused on cockpit instruments, controls and what’s outside the glare shield; it’s typically not focusing on the pilot’s face. The imagery and audio can assist air crews by validating their account of what happened during an incident. Data recorded onto the SD card is stored in proprietary format and can only be reviewed using a Vision 1000-specific software program, preventing unauthorized viewing of data.

Data is already stored on our avionics, why do we need this?

Just capturing the data is not enough. The only way to get value out of that data is to analyze it using a Flight Data Monitoring (FDM) system. What’s more, it can sometimes be challenging to retrieve data from your avionics, but our removable SD card makes it easy.

It’s not required equipment, so why do we need it?

There is actually a new HEMS rule (FAA Rule 135.607): by April 23, 2018, all helicopter air ambulances must be equipped with a flight data monitoring system that is capable of recording the aircraft’s state, condition and performance. With its self-contained design and one-day installation, the Vision 1000 is the easiest way to achieve this rule compliance.

Many new contracts are now requiring Flight Data Monitoring (FDM) because the value of having this information is very clear in reducing risk. Even when it’s not required, this tool can allow you to:

  • Mitigate risk by proactively identifying and addressing it
  • Reduce maintenance costs using the imaging for maintenance investigations
  • Limit your liability and streamline accident/incident investigations by having a record of what happened
  • Enhance training for your specific operations–get the most value from each training dollar
  • Set yourself apart from the competition by easily showing the level of safety you’re operating at

What if it records info that will come back to bite us after an accident?

Having the facts about the flight allows an organization to take the appropriate steps to address what happened. Often when there is little information, the crew is blamed; however, this flight data could help validate if there were other contributing factors that caused the incident. Even if the truth “bites,” getting the facts can help your organization learn from an incident and ultimately prevent similar situations from happening again in the future.

Will our insurance costs go down if we implement the Vision 1000 and ALERTS?

Some insurance providers are giving incentives to implement the Vision 1000. Ask your provider if this is an option for you.

Do you have an example of how this helped an organization?

Yes, the following examples demonstrate how the Vision 1000 and ALERTS have been utilized for maintenance, to identify risk and how it assisted in an accident investigation.

Maintenance

An Appareo Vision 1000 customer was returning its Bell 206 helicopter back to service after recently replacing the engine. After takeoff, the crew saw a large torque fluctuation and immediately landed the helicopter at the airport.

Had they not equipped the cockpit with a Vision 1000, they would have relied on the air crew’s recollection of how much over-torque was experienced and for how long. Without precise information, this customer would have needed to complete costly and invasive inspections, resulting in extended down time for this aircraft and possibly incurring additional overhaul expenses.

However, with the Vision 1000 installed, they were able to pull the SD card and review the imaging so they could see the whole instrument panel. By zooming in on the torque gauge, they saw the exact engine torque percentage, being able to accurately measure the severity and duration of the over-torque. What’s more, they saw the surrounding instruments and noticed they were giving conflicting information to what the torque gauge was providing. This information identified that their issue was actually a faulty torque gauge. They replaced the gauge and returned the aircraft to service that same day; the information from the cockpit imaging resulted in significant cost savings for both maintenance and operations.

Identify Risk

While running its monthly flight data reports using the ALERTS software, a customer identified a dramatic increase in “Excessive Pitch Up Landing” events. This event describes when an aircraft has a high pitch attitude when coming in for a landing—an attitude that could result in a tail strike and is often indicative of “coming in hot.” After investigating using the ALERTS data and its corresponding dispatch records, the customer was able to identify that almost all incidents of this event occurred when a single pilot was flying.

The pilot was new to the company but very experienced; when the Flight Data Monitoring (FDM) manager talked with him and showed him the data, the pilot didn’t see any issues with this type of landing technique. A conversation ensued discussing the company’s Standard Operating Procedures (SOPs) and the risk associated with coming in for a landing in this manner. After a short training flight, the pilot was comfortable with the new technique and began landing this way. The following month’s flight data reports showed a dramatic reduction in this event from the prior month.

Had this maneuver not been identified by the FDM manager, this could have resulted in a tail strike. The pilot didn’t think he was doing anything wrong because he had always flown this way. There were no punitive actions taken, simply a conversation to make the pilot aware of what the FDM manager was seeing and how it could be addressed.

Accident Investigation

During a Search and Rescue (SAR) mission near Talkeeta, Alaska, a pilot and two passengers died when their helicopter crashed. Due to a post-crash fire, the majority of the fuselage was consumed. The National Transportation and Safety Board (NTSB) reviewed weather reports and other information as part of their investigation, but its preliminary report gave few clues regarding the cause.

Fortunately, the Airbus Helicopters AS350 was equipped with a Vision 1000, which was recovered from the accident site and sent to the NTSB Vehicle Recorders Laboratory in Washington, D.C. for data extraction as part of the accident investigation.

The NTSB was able to identify the cause of the accident with the aid of the information pulled from the Vision 1000. Read more in the news articles below:

Why are there flight file numbers missing from the flight file sequence on my SD card?

There is a small window of time between when the Vision 1000 file sequence number is obtained and when it is written to the SDHC card. If the Vision 1000 is powered on, and then powered off a short time later, you will have a lapse in flight file sequence numbers on the SDHC card.
In order to avoid a loss of sequence in flight file numbers, let the Vision 1000 complete the startup sequence and stay on for at least one minute.

Will the Vision 1000 stop recording if the SDHC card becomes full during a flight?

If no available storage space is left on the SDHC card while the Vision 1000 is recording, the device will begin to record over the oldest data stored on the card. The SDHC card can store approximately four hours of image and audio data and 200+ hours of inertial/parametric data. In order to prevent any data loss, Appareo recommends transferring files off of the SDHC often.

Why is the SDHC card storage capacity viewed on my computer smaller than the storage size printed on the card?

Like other storage devices, a portion of the SDHC card’s storage space is taken by administrative, architectural, and other files. The storage capacity size being reported by your computer is the actual usable storage space available on the SDHC card.

Does the Vision 1000 have discrete channels?

Since the Vision 1000 was designed to be self-contained and minimally intrusive to aircraft systems, there are no discrete inputs available.

To purchase a flight data recorder with discrete inputs, contact sales@appareo.com for more information on the GAU 2000.

Why is the LED status light on my Vision 1000 red?

A red LED status light indicates a critical error. Contact support@appareo.com for assistance.

Why is the LED status light on my Vision 1000 yellow?

A yellow LED status indicates an error with the SDHC card or GPS signal. To determine which condition is causing the yellow LED status, follow the instructions below:
1. Connect the Vision 1000 to your computer.
2. Open the Configuration Tool.
3. Click the BIT (Built in test) tab.
4. Click Start Built in Test. Wait until a test status of “Pass” or “Fail” displays next to each individual test.
5. Take note of any individual tests that have failed.
• If any of the GPS 3D Lock individual tests failed, see “To solve a GPS error” below.
• If the SD Read/Write, SD Card Detection, or SD Write Protection Detection BIT tests failed, see “To solve an SDHC card error” below.

To solve a GPS error:
1. Ensure that you are in an area with GPS signal. Go outside where there is an unimpeded view of the sky, or use a GPS repeater.
2. Ensure that the GPS cable has not been disconnected.
a. Verify that the GPS cable is securely connected to the Vision 1000 GPS antenna port (the gold connector on the top of the Vision 1000).
b. Verify that the GPS cable is securely connected to the GPS antenna.
3. Run the Built in Tests again to check if the individual GPS tests pass or fail. If the error continues, contact support@appareo.com.

To solve an SDHC card error:
1. Ensure that the lock tab on the side of the card is not engaged.
2. Ensure the SDHC card is inserted securely in the Vision 1000.
3. Run the Built in Tests again to check if the individual SDHC card tests pass or fail. If the error continues, contact support@appareo.com.

Is the data that is recorded by the Vision 1000 secure?

Appareo has taken measures to ensure that the data recorded on the Vision 1000 cannot be accessed by unauthorized people. The data is stored to a virtual drive on the SD card and requires specific Vision 1000 software to access it.

However, Vision 1000 users should ensure that the SDHC cards and the Vision 1000 Playback Utility product key are kept in a secure place at all times.

Can the Vision 1000 be used as a “black box” device?

One of the main functions of the Vision 1000 is to collect data that can be used in the event of an accident or incident. The Vision 1000 records to two different memory types: a removable SDHC card and an internal memory module. The internal memory was designed for data retrieval in the event of an accident or incident to help accident investigators quickly determine the cause.

The Vision 1000 is not an FAA-approved flight data recorder and will not comply with a flight data recorder requirement. It also does not meet ED-112 or all of ED-155. However, the internal memory module of the Vision 1000 is ruggedized and is expected to survive most incidents and accidents. Appareo flight recorders have survived several severe accidents and have proven valuable to accident investigators.

What do the Vision 1000 flight file names mean?

Example: VIS-FF3Q-00133-002
• VIS: This flight file came from a Vision 1000.
• FF3Q: The Vision 1000 serial number.
• 00133: The flight file number. This is the 133rd flight that has been recorded with this Vision 1000.
• 002: The section number of this flight file.

flight-sections

The Vision 1000 recorded data is located in the Appareo Virtual File System, typically shown as the M: drive on your computer. This will show up shortly after the SD card is inserted if you have Vision 1000 software installed.

There are typically 5 files created for each section of the Vision 1000 flight; a new section is created when the imaging data reaches a certain size limit. Additional flight segments will continue to be created until the flight is over and power to the Vision 1000 is turned off.
When reviewing the flight data in either the AS Flight Analysis Software or the Vision 1000 Playback Utility, the replay will always begin at the start of that flight file, not that segment of flight.

When you cycle power to the Vision 1000, the Vision 1000 creates a new flight file. In the example above, the next flight would be 00134. Flight 00134 would start with flight segment 001 and add additional segments as the flight progressed.
You cannot merge these files using the Vision 1000 Memory Access Utility.

Vision 1000 – Playback Utility

What are the minimum requirements to use the synchronized playback feature in AS Flight Analysis Software and the Vision 1000 Playback Utility?

Refer to the table below for minimum computer requirements to use synchronized playback. For optimal performance, your computer should meet the recommended requirements.
sync-reqs

Why do the screens blink and flash back and forth while using the synchronized playback feature in AS Flight Analysis and the Vision 1000 Playback Utility?

Because of the rich visual details in both programs, your computer cannot process the graphics if the two screens are overlapping or touching each other on your monitor. To correct this problem, simply move the two software programs’ screens so that they don’t overlap.

Why don’t I don’t see imagery or hear audio when I review Vision 1000 flight files that I have downloaded from AS Web Analyzer?

Due to file size limitations, only GPS/IMU data is uploaded to the ALERTS server, not audio and imagery. You can access audio and imagery recorded by the Vision 1000 by viewing the files directly from the SD card.

When reviewing my recorded flights in the Vision 1000 Playback Utility, is it better to view them directly from the SDHC card, or should I first download them to my local computer?

Appareo recommends first downloading your flight files to your local computer before viewing them in the Vision 1000 Playback Utility for fastest playback. If you want to quickly review a flight file, though, you can view it directly from the SDHC card.

Why are the attitude indicator, roll and pitch information, and GPS status information no longer displaying on my Vision 1000 Playback Utility screen?

When the zoom feature is activated, not all information is visible on the screen. To return to the standard view, click the Zoom button located on the lower left corner of the screen.

How do I manage the thousands of individual .wav files that were created when I exported from the Vision 1000 Playback Utility?

The export feature is intended to download every individual audio frame recorded by the Vision 1000 during a flight. This means that files recorded during long flights might produce several thousand files.

One way to manage this data is to merge several .wav files into a single .mp3 or .mpeg file. Free applications such as Free MP3 Joiner and Audacity may be used.

Why do I get an error message that says “ADSP stream contains no data. Contact Appareo Support.” when I attempt to view Vision 1000 flight files in the Vision 1000 Playback Utility?

The data contained on the SDHC card has become corrupt, but it is possible that the data might be recovered. Contact support@appareo.com for assistance.

How do I pause the playback of imagery in the Vision 1000 Playback Utility?

Click the Previous Image or Next Image buttons. This will pause the playback on the previous Vision 1000 image or the next Vision 1000 image.

playback-controls

Why am I able to view the inertial and parametric data for my flight in the Vision 1000 Playback Utility, but cannot hear the audio or view the imagery?

If you are able to view inertial and parametric data of a flight but cannot see the imagery or hear the audio for the flight, the imagery and audio was recorded over by the Vision 1000. Due to storage limitations of the Vision 1000, only four hours of imagery and audio data can be stored on the SDHC card. However, 200+ hours of inertial/parametric data can be stored on the SDHC card.

If inertial/parametric data is available for a flight but imagery and audio are not, a black screen will replace where the imagery is typically shown in the Vision 1000 Playback Utility.

Vision 1000 – Configuration Tool

Why do I get a message that says “You have been disconnected from the device” when I log in to the Vision 1000 Configuration Tool?

If the message says “You have been disconnected from the device. Please ensure the network settings are correct and the device is connected and powered on and then restart the application.”, it could be due to one of four causes.

1. Your computer is not connected to a Vision 1000.
Ensure that the Vision 1000 is securely connected to the computer using the provided Ethernet cable.

2. The Vision 1000 is not powered on.
Because the Vision 1000 uses aircraft power, ensure that your aircraft is powered on. The LED behind the SD card door will emit a green light.

3. The network settings have not been configured correctly.
Your computer must be configured with an IP address compatible with the Vision 1000 in order to communicate with it. For instructions on how to configure the network settings, refer to the Vision 1000 Configuration Tool User’s Guide (600890-000004) found at http://www.appareo.com/aviation/vision-1000-docs/.

4. Your computer does not have the local area network (LAN) enabled.
Steps to enable the Local Area Network will vary depending on your operating system. Refer to Microsoft’s support website for instructions.

AS Flight Analysis

Why do I get an error message when I attempt to install AS Flight Analysis Software?

If you get an error message that says “Set up has detected that this computer does not meet the requirements to install this software. These requirements must be met before you can install Microsoft .NET Framework 2.0 SP2. Requirements and Software Prerequisites: Microsoft Windows Installer 3.1”, this means AS Flight Analysis Software requires Windows Installer 3.1 to operate. If you do not have the installer, go here to download it.

What do I do if my network access rules prevent me from registering my copy of AS Flight Analysis Software?

If your network has a proxy server, try the troubleshooting steps below.

1. Request that your IT department allow direct access
Your IT department must allow read and write access to the network endpoints below before downloading AS Flight Analysis Software.
• msrmaps.com port 80 (HTTP)
• wms.ipl.nasa.gov port 80 (HTTP)
• server.arcgisonline.com port 80 (HTTP)
• services1.arcgisonline.com port 80 (HTTP)
• services2.arcgisonline.com port 80 (HTTP)
• services3.arcgisonline.com port 80 (HTTP)
• services4.arcgisonline.com port 80 (HTTP)
• services5.arcgisonline.com port 80 (HTTP)
• services6.arcgisonline.com port 80 (HTTP)
• services7.arcgisonline.com port 80 (HTTP)
• services8.arcgisonline.com port 80 (HTTP)
• services.appareosystems.com (65.164.217.82) port 443 (HTTPS)
• services.ftp.appareosystems.com (65.164.217.82) port 21 (FTP)
Your IT department should ping the previous addresses to ensure that they have not changed. Request that your IT department set up an exception on the local computer proxy settings using Internet Explorer.

2. Activate AS Flight Analysis Software when outside of the proxy server
Note: Appareo only recommends this method if previous solutions have failed.
If you activate AS Flight Analysis Software when your computer is not connected to a proxy server, it will register; however, whenever you start AS Flight Analysis Software you might receive an error message regarding the registration of the application. Additionally, you will not be able to download imagery, terrain, or FAA data from behind the proxy server.

What are the minimum requirements for installing AS Flight Analysis Software on my computer?

Refer to the table below for minimum computer requirements. For optimal performance, your computer should meet the recommended requirements.ASFlight-reqs

Why do I get an error message that says “AS Flight Analysis Software cannot find any data in this file to display” when I attempt to open a data file in AS Flight Analysis Software?

This error message appears when the data file you are attempting to view was recorded without a 3D GPS lock. In order to view a data file in AS Flight Analysis Software, 3D GPS lock is required.

If your data file was recorded by a Vision 1000, you can review the data file in the Vision 1000 Playback Utility since it doesn’t require 3D GPS lock to view files.

I exported a .csv file from AS Flight Analysis Software and the time column does not display hours. How can I fix this?

Excel may have defaulted to a cell format that does not display time correctly. In the spreadsheet, select the time column and format the cells as “Time” or use a custom format of (hh:mm:ss.000).

What are the minimum requirements to use the synchronized playback feature in AS Flight Analysis Software and the Vision 1000 Playback Utility?

Refer to the table below for minimum computer requirements to use synchronized playback. For optimal performance, your computer should meet the recommended requirements.
sync-reqs

Why do the screens blink and flash back and forth while using the synchronized playback feature in AS Flight Analysis and the Vision 1000 Playback Utility?

Because of the rich visual details in both programs, your computer cannot process the graphics if the two screens are overlapping or touching each other on your monitor. To correct this problem, simply move the two software programs’ screens so that they don’t overlap.

I am able to review inertial data for all of my Vision 1000 flights; however, I am only able to play back audio and imagery for a couple of flights. Why is this happening?

Due to the large amount of memory space required for imagery and audio data, the Vision 1000 only retains the last four hours of audio and imagery data. Inertial (location) data, however, requires significantly less memory space, so the Vision 1000 retains up to 200 hours of inertial data.

Why don’t I see imagery or terrain in AS Flight Analysis?

This issue has four primary causes:

1. Network restrictions are blocking AS Flight Analysis from reaching the appropriate addresses to download the terrain and satellite imagery.

Your IT department must allow read and write access to the network endpoints below before downloading AS Flight Analysis Software.
• msrmaps.com port 80 (HTTP)
• wms.ipl.nasa.gov port 80 (HTTP)
• server.arcgisonline.com port 80 (HTTP)
• services1.arcgisonline.com port 80 (HTTP)
• services2.arcgisonline.com port 80 (HTTP)
• services3.arcgisonline.com port 80 (HTTP)
• services4.arcgisonline.com port 80 (HTTP)
• services5.arcgisonline.com port 80 (HTTP)
• services6.arcgisonline.com port 80 (HTTP)
• services7.arcgisonline.com port 80 (HTTP)
• services8.arcgisonline.com port 80 (HTTP)
• services.appareosystems.com (65.164.217.82) port 443 (HTTPS)
• services.ftp.appareosystems.com (65.164.217.82) port 21 (FTP)

2. An antivirus program is not allowing AS Flight Analysis to reach the appropriate addresses to download the terrain and satellite imagery.

Verify that your antivirus software is not blocking the program.

3. Temporary files are affecting proper communication.
1. Navigate to C:\Users\[your username]\AppData\Local\Temp and remove any temp files from the “TerrainData” folder.
2. Navigate to C:\ProgramData\Appareo\AS Flight Analysis Software. Take note of any files that are in the TerrainData and ImageData folders. Keep these folders open for observation in Steps 5 and 7.
3. Right click the AS Flight Analysis desktop icon and click Run as administrator.
4. Open a trip file.
5. Note if any data is being downloaded to the TerrainData folder (from Step 1)
6. In AS Flight Analysis, select the “Show Aerial Imagery” checkbox on the left side of the screen.
7. Note if any data is being downloaded to the ImageData folder (from Step 1).
8. If you are now downloading and displaying terrain and imagery data, then the issue is resolved. If not, contact support@appareo.com.

4. There is a software issue requiring uninstallation and reinstallation of the software. Refer to the instructions below.

Step 1: Manually Remove Registry
1. Click the Windows Start button on the lower left corner of your screen.
2. Search for “regedit” using the search field.
3. Right click “regedit.exe” in the search results and click “run as administrator.”
4. Click the arrow next to “HKEY_LOCAL_MACHINE” to expand the folder.
5. Click the arrow next to “SOFTWARE” to expand the folder.
6. Click the arrow next to “Wow6432Node” to expand the folder.
7. Click the arrow next to “Appareo” to expand the folder.
8. Right click the AS Flight Reviewer 2006 folder and click Delete.
9. Exit the Registry Editor program.
NOTE: The AS Flight Analysis Software folder will automatically be deleted when the program is uninstalled. You only need to manually remove the AS Flight Reviewer 2006 folder.

Step 2: Uninstall the AS Flight Analysis Software
1. Click the Windows Start button on the lower left corner of your screen
2. Search “Uninstall” using the search field.
3. Click Uninstall a Program in the search results.
4. Right click AS Flight Analysis Software and click Uninstall. Follow the on-screen instructions to complete the uninstall process.
5. Restart your computer.

Step 3: Install the AS Flight Analysis Software (Windows 8.0 and newer)
1. Log in to your Software Account at www.appareo.com/account. The Appareo software that you’ve added to your account will be shown on the Home page.
2. Click the red ASFlightAnalysisSoftware.exe file link.
3. A download link for the installer file will pop up; ensure that you have pop-ups enabled in your browser settings. Click Click here to download the file.
4. Once it has finished downloading, locate the installer file on your computer. Right click on the file and click Properties.
5. Click the Compatibility tab.
6. Check the Run this program in compatibility mode for checkbox and select Windows 7 from the dropdown menu.
7. Click Apply. Close the window.
8. Right click the installer files and click Run as administrator. Your computer login must have administrative privileges.
9. Follow the on-screen instructions to complete the installation process.
NOTE: If you get an error message indicating that the Dokan Library is not supported by your OS, run the installer in compatibility mode.
10. After the installation is complete, right click the desktop icon and click Run as administrator.
11. Enter your username, password and software key to complete the registration.

Software – General

Can any of Appareo’s software applications be run from a virtual machine?

No, Appareo strongly recommends against installing its software applications on a virtual machine instead of a physical computer. Installing an Appareo software application on a virtual machine might cause the software to not function properly or not function at all.

How many times can I activate my Appareo software program(s) per license purchased?

Some Appareo software products have a limited number of times that they can be installed and activated. Refer to the list below for the number of activations allowed for each product.

 
 
* The Appareo Transfer Utility has an unlimited number of activations, but it can be registered on only one computer at a time. If you complete product registration on another computer, the initial computer will automatically be unregistered.

** Included with the purchase of a Vision 1000.

*** Included with the download of the Vision 1000 Configuration Tool.

Contact support@appareo.com to deactivate a program on one computer and activate it on another.

Contact sales@appareo.com to purchase additional activations per license.

How do I transfer an Appareo software program from one computer to another?

You can download and install your Appareo software programs from the Software Account page at any time. The number of activations per license purchased is limited to the number given in the table on the previous page.

To download the installer file for an Appareo software product:
1. Log in to your Software Account at www.appareo.com/account. The Appareo software that you’ve added to your account will be shown on the Home page.
2. Click the red .exe file link for the software program you want to install.
3. A download link for the installer file will pop up; ensure that you have pop-ups enabled in your browser settings. Click Click here to start the download process.

Once it has finished downloading, locate the installer file on your computer. Double-click the file and follow the on-screen instructions to complete the installation process.

What computer operating systems are compatible with Appareo software programs?

All Appareo software programs can be installed on computers with a Windows XP, 7, 8, or 10 operating system in U.S. English. While Appareo software programs might function properly on other operating systems, Appareo does not support its software programs if they are installed on a computer with an operating system that does not meet these requirements.

If you are using Windows 8 or later, the first Appareo software program that you install must be installed in compatibility mode. To install an Appareo software program in compatibility mode:

1. Log in to your Software Account at www.appareo.com/account. The Appareo software that you’ve added to your account will be shown on the Home page.
2. Click the red .exe file link for the program you are installing.
3. A download link for the installer file will pop up; ensure that you have pop-ups enabled in your browser settings. Click Click here to download the file.
4. Once it has finished downloading, locate the installer file on your computer. Right click on the file and click Properties.
5. Click the Compatibility tab. Check the box next to “Run this program in compatibility mode for” select Windows 7 from the dropdown menu.
6. Click Apply. Close the window.
7. Right click the installer files and click Run as administrator. Your computer login must have administrative privileges.
8. Follow the on-screen instructions to complete the installation process.
NOTE: If you get an error message indicating that the Dokan Library is not supported by your OS, run the installer in compatibility mode.
9. After the installation is complete, right click the desktop icon and click Run as administrator.
10. Enter your username, password and software key to complete the registration.

How can I change my Software Account password?

1. Log in to your Software Account at www.appareo.com/account.
2. Click Update Account on the right side of the Home page.
3. Select the Change Password? Checkbox.
4. Type your desired new password in both the Password and Re-type Password fields.
5. Click Update.

Appareo recommends changing your account password periodically to ensure that your account remains secure.

What card reader does Appareo recommend for downloading flight files from my Vision 1000 SDHC card?

Appareo recommends the SanDisk MicroMate SD/SDHC Memory Card Reader. This is the only card reader Appareo has tested for compatibility with Vision 1000 SDHC cards. Other SD card readers (internal or external) might work with the Vision 1000 SDHC card.

AS Web Analyzer

Why don’t I don’t see imagery or hear audio when I review Vision 1000 flight files that I have downloaded from AS Web Analyzer?

Due to file size limitations, only GPS/IMU data is uploaded to the ALERTS server, not audio and imagery. You can access audio and imagery recorded by the Vision 1000 by viewing the files directly from the SD card.

Is AGL eventing available for all parts of the world?

At this time, AGL (Above Ground Level) eventing in AS Web Analyzer is available for all customers who fly between 60 degrees north and 60 degrees south latitudes and all of the state of Alaska. This includes all land masses and bodies of water between those latitudes.

It is possible that additional terrain data might be added for areas that are currently outside of the AGL eventing coverage area in the future.

When using AS Web Analyzer, how do I know if our operation’s flight rules have been exceeded?

If an Event has been triggered, it will be displayed on your company’s AS Web Analyzer Events page. You can review the Event data periodically and can make detailed reports based on the triggered Events (such as what Events are triggered most often and on what aircraft the Events are being triggered most often).

Why do I get an error message when I attempt to log into my AS Web Analyzer account?

If you get an eerror message that says “Sys.Web.Forms.PageRequestManagerParserErrorException: The message received from the server could not be parsed. Common causes for this error are when the response is modified by calls to Response.Write() response filters, HttpModules, or server trace is enabled. Details: Error parsing near.”, you might be accessing an updated version of AS Web Analyzer that includes dynamic-link library (DLL) changes, but your internet browser retains cached older versions of DLLs. Try clearing your internet browser’s cached files. Refer to your browser’s Help tool for instructions on how to clear the cache.

How do I change my AS Web Analyzer account password?

1. Log in to your ALERTS account at https://alerts.appareo.com.
2. Click Account Options.
3. Click the Change Password tab.
4. Type your current password in the Old Password field.
5. Type your new password in the New Password and Confirm Password fields.
6. Click Change Password.

Appareo Transfer Utility (ATU)

Why is the Appareo Transfer Utility only reading information from my SDHC card the first time I insert the card?

The SDHC might not have been safely removed from the computer after its last use. To fix this problem:
1. Insert the SDHC card into the SDHC card reader.
2. Click the Safely Remove Hardware icon in the bottom right corner of the Windows taskbar.
3. Select the SDHC card from the list of hardware to eject.
4. Remove the SDHC card from the card reader.

Note: The Appareo Transfer Utility only uploads new flight files. If you have already uploaded a flight file, it will not re-upload.

Note: Use the Appareo-approved SanDisk Micro SDHC card reader that was shipped with the Vision 1000 system to ensure that you’re using a compatible SDHC card reader.

If the Appareo Transfer Utility is still unable to recognize data on the SDHC card, restart the computer and repeat the steps above. If the problem continues, contact support@appareo.com.

How do I install the Appareo Transfer Utility on a different computer?

A single license of the Appareo Transfer Utility can be registered on only one computer at a time. Before installing on a new computer, uninstall the Appareo Transfer Utility from the current computer.
1. Click the Windows Start button on the lower left corner of your screen
2. Search “Uninstall” using the search field.
3. Click Uninstall a Program in the search results.
4. Right click Appareo Transfer Utility and click Uninstall. Follow the on-screen instructions to complete the uninstall process.

Note: If the Appareo Transfer Utility is not uninstalled from the current computer, it will automatically be unregistered and no longer work once it is downloaded on the second computer.

Next, download the Appareo Transfer Utility and install it on a new computer.

Note: You must be logged into an administrator account on the computer in order to install the Appareo Transfer Utility.
1. Log in to your Software Account at www.appareo.com/account. The Appareo software that you’ve added to your account will be shown on the Home page.
2. Click the red AppareoTransferUtility.exe file link.
3. A download link for the installer file will pop up; ensure that you have pop-ups enabled in your browser settings. Click Click here to download the file.
4. Once it has finished downloading, locate the installer file on your computer. Double-click the file and follow the on-screen instructions to complete the installation process.

The Appareo Transfer Utility must be registered on the newly installed computer. To register the Appareo Transfer Utility:
1. Open the Appareo Transfer Utility by double-clicking the icon on your desktop.
2. Type your product key and the username and password that are used to sign into the Appareo website.
3. Click Register to finish the product registration process.

Note: If your company uses a proxy server, consult the Appareo Transfer Utility User’s Guide (600890-000005) for instructions on how to register the program when on a network with a proxy server. Documentation is found at http://www.appareo.com/aviation/vision-1000-docs/.

When are flight files uploaded to the Appareo Transfer Utility?

If the Appareo Transfer Utility has been configured for immediate upload, the software program will check the temp folder for new files and automatically upload them. If you have set a scheduled update time, it will upload the files at that time. Otherwise, click Upload Now to manually upload any files located in the temp folder.

What are the minimum system requirements for installing the Appareo Transfer Utility?

ATU reqs

* Requires additional configuration. Refer to Section 2.3 of the Appareo Transfer Utility User’s Guide (600890-000005) for more information on installing the Appareo Transfer Utility on a Windows 7, Windows 8, or Windows 10 operating system. Documentation is found at http://www.appareo.com/aviation/vision-1000-docs/.

** Requires external speakers to hear all sounds produced by the Appareo Transfer Utility.

How do I upload my flight files into the Appareo Transfer Utility after a failed upload?

If you have tried to upload flight data but it failed, it is probably located in the Appareo Transfer Utility “Failed” folder. Refer to the steps below to re-upload the data.

1. Open the Appareo Transfer Utility Service Manager.
2. Click Browse next to “Local Storage Location.” Navigate to the program’s “Failed” folder. Typically, the file path is C:\ProgramData\Application Data\Appareo\Appareo Transfer Utility\Temp\Failed.
3. Select and copy all of the files in the “Failed” folder.
4. Navigate back one folder to the “Temp” folder and paste the copied files.
5. In the Appareo Transfer Utility Service Manager window, verify that Immediate is selected in the “Upload” section. The circle should be white.
6. Click Save at the bottom of the window.
7. Click Transfer History at the top right of the window. Verify that the files were uploaded.
8. After the files have been successfully uploaded, delete them from the “Failed” folder.

Appareo Virtual File System (AVFS)

Why can’t I delete files named “APVDFxxx.vfs” on the Vision 1000 SDHC card?

These files are required for the Appareo Virtual File System (AVFS) to function properly; therefore, AVFS prevents them from being manually deleted.

What happened to the non-Vision 1000 files that I copied onto a Vision 1000 SDHC card?

Any non-Vision 1000 file placed on the SDHC card will be deleted when the SDHC card is reinserted into a Vision 1000 that contains the Appareo Virtual File System.

Why do two drives appear when I insert the Vision 1000 SDHC card into my computer’s card reader?

The Vision 1000 embedded software contains the Appareo Virtual File System (AVFS). One drive on your computer represents the physical SDHC card and the other represents AVFS (assigned to drive M or later).

Raw, unpartitioned data is recorded to the Vision 1000 SDHC card. AVFS converts the raw data into viewable flight data based on when the file was recorded and what type of data is represented. For this reason you can only access and use data from the AVRS (instead of from the physical SDHC card drive).

Why doesn’t the Appareo Virtual File System appear when I insert the Vision 1000 SDHC card into my computer’s card reader?

The Appareo Virtual File System (AVFS) driver is installed automatically with AS Flight Analysis Software, Appareo Transfer Utility, and Vision 1000 Playback Utility. If it’s not appearing, try the steps below.

1. An antivirus program is blocking the drive from launching.
Verify that your antivirus software is allowing the virtual drive to launch.

2. The Appareo VFS Driver wasn’t fully installed.
If you are using Windows 8 or later, the Dokan libraries may be blocked. Run the software installer downloaded from the Appareo website in compatibility mode.
1. Right click on the software installer and click Properties.
2. Click the Compatibility tab.
3. Check the Run this program in compatibility mode for checkbox and select Windows 7 from the dropdown menu.
4. Check the Run this program as administrator checkbox.
5. Click Apply. Close the window.

3. The AVFS properties on your computer are incorrect.
1. Click the Windows Start button on the lower left corner of your screen.
2. Search for “Services” using the search field and click Services from the search results.
3. Click Appareo Virtual File System in the Services window.
4. Verify the following properties:
a. It has a status of “Started.”
b. It has a startup type of “Automatic.”

4. Virtual drives are blocked.
Verify that your IT department does not have a policy or use an antivirus utility that actively blocks virtual drives.

5. The SD card drive is permanently mapped to a drive letter location.
If the SD card drive is permanently mapped to a drive letter location, then the Windows process for assigning a drive letter doesn’t trigger when an SD card is inserted and the AVFS driver does not check for Appareo files. Using the USB SD card reader we supply with Vision 1000 hardware kits will fix the issue unless the USB ports are also hard-mapped.

Appareo Memory Access Utility

How do I retrieve data from the Vision 1000 internal memory if I have lost/damaged my SD card?

If the SDHC card was not in the Vision 1000 or if the SDHC card became corrupt and was not recording data, you still might be able to retrieve the flight data through the Vision 1000’s internal memory. In order to access the data from the Vision 1000’s internal memory, you must prepare the data using the Appareo Memory Access Utility.

The Appareo Memory Access Utility for the Vision 1000 is automatically downloaded with the Vision 1000 Configuration Tool. Refer to the Vision 1000 Configuration Tool User’s Guide (600890-000011) for instructions on how to install the Vision 1000 Configuration Tool and Memory Access Utility. Documentation is found at http://www.appareo.com/aviation/vision-1000-docs/.

After you have installed the Vision 1000 Configuration Tool, open the Appareo Memory Access Utility by double clicking on the Memory Access Utility icon on your desktop. If you don’t have a desktop shortcut:
1. Click the Windows Start button on the lower left corner of your screen.
2. Search for “Memory Access Utility for Vision 1000” using the search field.
3. Click the Memory Access Utility program in the search results.

Refer to the Appareo Memory Access Utility User’s Guide (600890-000010) for more details on how to use the software program. Documentation is found at http://www.appareo.com/aviation/vision-1000-docs/.

Retrieved data can be reviewed using the Vision 1000 Playback Utility. For a more detailed review, AS Flight Analysis Software can be purchased by contacting sales@appareo.com.

When I am preparing an SDHC card to retrieve data from the Vision 1000 in the Appareo Memory Access Utility, why do I get an error that says “There was an error preparing the card”?

Refer to the possible causes below. Once you have tried the steps below, close and reopen the Appareo Memory Access Utility and try to prepare the SDHC card again. If the error continues, contact support@appareo.com.

Appareo Memory Access Utility is unable to communicate with the SDHC card
1. Ensure that there is an SDHC card in the SDHC card reader.
2. Ensure that the SDHC card is properly inserted into the SDHC card reader.
3. If you are using an external card reader, check that the SDHC card reader’s cable is securely connected to your computer.

Wrong drive is specified in the Appareo Memory Access Utility
Ensure that you have specified the correct drive from the Drive drop-down list in the Appareo Memory Access Utility. For instructions on how to specify the correct drive, refer to the Appareo Memory Access Utility User’s Guide (600890-000010) found at http://www.appareo.com/aviation/vision-1000-docs/.

Vision 1000 serial number was entered incorrectly
Ensure that the correct Vision 1000 serial number was entered into the Serial field. The Vision 1000’s serial number is on a sticker on the top of the Vision 1000 (the same side as the gold GPS antenna port) and is in the following format: VIS-#### (the last four characters of the serial number might be a combination of letters and/or numerals).

The SDHC card is not formatted correctly
The SDHC card must be in FAT32 format in order to be recognized by the Appareo Memory Access Utility. For information on how to format an SDHC card in FAT32, refer to the Appareo Memory Access Utility User’s Guide (600890-000010) found at http://www.appareo.com/aviation/vision-1000-docs/. When you format an SDHC card to FAT32, all the data that is contained on the SDHC card is automatically erased.

The SDHC card does not have enough available memory
The SDHC card cannot contain any files before it is prepared to retrieve data from the Vision 1000. If you believe there is currently data on the SDHC card, insert the card into the card reader and view the card. If there is any data on the SDHC card, delete it.

I prepared an SDHC card to retrieve data from a Vision 1000 using the Appareo Memory Access Utility. Why doesn’t the Vision 1000 LED status light change from blinking blue to blinking green when I insert the SDHC card into the Vision 1000?

Since a blinking green LED status light indicates that the Vision 1000 is transferring data to an SDHC card, a blinking blue light means that there is no data transfer. Refer to the possible solutions below.

SDHC card is not formatted correctly
The SDHC card must be in FAT32 format in order to be recognized by the Appareo Memory Access Utility. For information on how to format an SDHC card in FAT32, refer to the Appareo Memory Access Utility User’s Guide (600890-000010) found at http://www.appareo.com/aviation/vision-1000-docs/.

SDHC card was not properly removed from the card reader after it was prepared
The SDHC card must be safely removed from the card reader after it has been prepared for data retrieval. Prepare the card for data retrieval again, then safely remove the SDHC card from the card reader.
1. Click the Safely Remove Hardware icon in the bottom right corner of the Windows taskbar.
2. Select the SDHC card from the list of hardware to eject.
3. Remove the SDHC card from the card reader.

Vision 1000 serial number was entered incorrectly
Ensure that the correct Vision 1000 serial number was entered into the Serial field. The Vision 1000’s serial number is on a sticker on the top of the Vision 1000 (the same side as the gold GPS antenna port) and is in the following format: VIS-#### (the last four characters of the serial number might be a combination of letters and/or numerals). If the serial number was entered incorrectly, type the correct serial number into the field and repeat the SDHC card preparation process.

Vision 1000 was not power cycled before the SDHC card was inserted
The Vision 1000 must be power cycled (turned off and turned on) before data can be retrieved. For instructions on how to power cycle the Vision 1000, please refer to the Appareo Memory Access Utility User’s Guide (600890-000010) found at http://www.appareo.com/aviation/vision-1000-docs/.

GAU 2000

Can I purchase a different SD card to use with my GAU 2000?

Yes, you can purchase additional SD cards from Appareo. Contact sales@appareo.com for more information.

Purchasing SD cards from other sources might void the GAU 2000’s STC. SD cards used with the GAU 2000 must:
• be standard capacity, not high capacity (SDHC)
• have a 2GB storage capacity
• be formatted to FAT16 (your operating system will usually do this by default)

Can I use a different coaxial cable for the GPS than the one included with the GAU 2000?

Yes. Refer to the table below for guidelines for manufacturing your own cable.

Distance from GPS antenna to GPS antenna port Cable type
1 – 25 feet RG-316 coaxial
25 – 30 feet RG-400 coaxial